Letter from Villa Resident Praises Community’s Staff and Care
We are proud to share the following letter that Mercy Gonzales, The Villa’s Executive Director, received from a rehabilitation patient:
Your “Welcome Letter” to new residents states that your goal is to “… exceed your expectations and assist you in meeting your goals and expectations.” Let me state emphatically, with conviction and admiration, that you succeeded completely in achieving your goal during my recent (May-July 2019) stay at the Villa.
You and your entire organization are to be commended for setting these high performance standards and congratulated for reaching and exceeding them.
From the moment I was admitted to the Villa to my dismissal day, your entire staff performed with distinction on my behalf in restoring my functionality, for which I and my family are grateful.
Each staff member I encountered performed his/her duties skillfully, enthusiastically, cheerfully, with compassion and a sense of pride. Their attention to details was admirable. The positive environment they created contributed immensely to my recovery. I thank each of them personally, without mentioning names, lest I omit one.
The Villa itself is a welcoming facility and housekeeping is immaculate. The presence of the retired Sisters of Charity was inspirational.
Thank you again for this wonderful experience.
Wishing you and all at the Villa a Merry Christmas and Happy New Year,
Charles P., Ph.D.