Frequently Asked Questions

Q: What plans are in place to protect my loved one from the spread of COVID-19 in your community?

  • Before the COVID-19 virus was reported in the US, we enacted our emergency preparedness plan and established a task force of individuals across our company.
  • We follow CDC guidelines and go beyond, for instance ALL staff – maintenance through administration, not just direct care personnel – are wearing face masks anytime they are in our community. Staff wash their hands frequently and use universal precautions with all those that do not have symptoms of COVID-19. When a resident is suspected of being positive or is presumed positive by testing, Staff wear gowns and face shields when entering rooms and in close proximity to infected residents.
  • All of our staff is screened before every shift and reminded often to self-monitor for symptoms while at The Villa and at home.

Q: How will you know if my loved one contracts COVID-19?

  • Our staff is diligently monitoring residents. We’ve advised all residents to notify us if they are not feeling well. Average Incubation is 2-14 days with documented incubation after contact being as long as 37 days according to some studies and the CDC.
  • With a personal phone call, we would notify the designated contact person if a resident shows any signs of illness and are recommending testing.

Q: How are you monitoring all residents?

  • All residents are being tested weekly for the virus. We also continue to assess and monitor their vital signs (Pulse Ox, BP and temperature) during each shift, three times every day.
  • We know many people do not show symptoms at all, or do not show symptoms for a length of time. We consider each staff member and resident a possible carrier of COVID-19; testing does not change our precautionary actions. For instance, all staff members are required to wear face masks anywhere in our community, including administrative offices and maintenance areas.

Q: Have you tested all of your employees and residents for COVID-19?

  • We are currently testing all residents including those with no symptoms. The Centers for Disease Control (CDC) recently provided new guidance that expands testing for those in these living situations, even for people without symptoms. As the medical profession learns more about this new virus, there is a greater understanding of the percentage of people who have mild, non-classic, or no symptoms, but still test positive, which is why we want to be sure to carefully monitor our residents and their health.
  • Based on said CDC guidance, New Jersey State Executive Directive No. 20-013 was released on May 12, 2020, stating Covid-19 testing is required at licensed long-term care facilities, assisted living residences, comprehensive personal care homes, residential health care facilities, and dementia care homes. The order requires a specific testing plan for all residents, direct care workers, and non-direct care workers within the long-term care facilities.

Q: Will we be notified if staff members who provide care to my loved one test positive for COVID-19?

  • While we cannot provide details about staff health, we will report any confirmed COVID-19 cases – residents or staff – to the state Department of Health and Board of Health, as required. We also report confirmed cases to our families through our daily updates. Details of staff interaction are monitored internally to help us respond and report accordingly.

Q: I am concerned about staffing levels. Does the community have appropriate staff coverage?

  • We are required to report regularly to the state DOH what our staffing levels are, and the state uses those reports to monitor long-term care facilities. It should not be assumed that any staff member who is on leave is experiencing COVID-19 symptoms or has tested positive for the virus. Many have child care, family or health issues completely unrelated to current events.
  • The Villa is vigilantly monitoring the wellness of our residents and staff, and we are not only following, but exceeding guidelines set forth by the U.S. Centers for Disease Control. Knowing the number of COVID-19 cases will not change our actions nor our recommendations for how residents or families should respond.

Q: Are positive and presumptive positive residents all in one location, away from other residents?

  • All residents residents have been kept apart from one another as part of our vigilance to stop the spread of this virus.
  • Residents who have tested positive are being treated very carefully by staff and have been moved into a designated wing. These residents are in isolation, and we are creating negative air pressure rooms for removing all particles of the virus from the room. Staff wear full personal protective equipment (PPE) when entering a room. This includes a gown, gloves, mask, face shield. The PPE is removed before entering into another area of the facility.
  • Any residents in Assisted Living who are presumed positive or symptomatic would remain quarantined in his or her apartment. If symptoms require medical treatment, that resident would be transferred to our Skilled Nursing, or in the case of a more sudden change, to a hospital.

Q: When will The Villa open to visitors?

  • Visitation is available on a limited basis, and takes place outdoors. Essential caregivers are also permitted on a limited basis. Please call 973-867-1500 to schedule a visit. We also encourage you to communicate with residents in other ways such as the telephone, video chat, e-mail, or social media.

Pandemic Preparedness and Response Team | Community Updates | Resident Engagement and Community Programming | Prevention | NJ State Regulations | Vaccination Information & Updates | Community Resources | Volunteer | FAQ |COVID Relief Fund